ML Moves

Your "Tulay ng PaMLyang Pilipino," M Lhuillier, bridges families not just through money lending and money transfer services but also through logistics solutions.

In 2015, M Lhuillier ventured into logistics retailing; positioning the company as an extended business center of our third-party logistics partners. ML Moves aim to provide innovative logistics solutions as a drop-off and pick-up center catering to both walk-in and e-commerce transactions.

Walk-in Transactions #

ML Moves helps you send your parcels and documents to both domestic and international destinations.

• 📦 Drop off your item at your nearest M Lhuillier branch that offers ML Moves service.

• 🚚 We’ll ship it for you through our local courier partners and DHL Express (for international destinations).

ML Moves Rates

Branches with ML Moves Service

List of ML Branches that cater international delivery via DHL Express

E-Commerce Solutions #

Returns (Lazada & Shopee) #

Once your application for a return/refund is approved, just drop the item off at any M Lhuillier branch, and we’ll send it back for you without having to pay for a shipping fee.

Branch Pick-up (Lazada & Shopee) #

You can opt to have both your Lazada and Shopee packages dropped off at your nearest M Lhuillier branch so you can have the flexibility to pick it up any time you want.

For Shopee customers within Metro Manila, you can also choose a specific M Lhuillier branch near you as a pick-up point and pay the COD amount there at the same time. This will give you enough time to prepare for your payment.

Sellers Drop-off (Lazada & Shopee) #

For selected Lazada and Shopee sellers, selected M Lhuillier branches can be used as drop points for their parcels. Lazada and Shopee couriers will then periodically pick up the batched parcels ready for delivery to the line haul carriers.

Shop Safe #

Shop Safe is an online escrow service available on ML Wallet. It connects buyers & sellers on online platforms such as Facebook Marketplace, Instagram, Carousell (OLX), & etc.

When buying from online posting platforms, people normally limit their searches to their immediate area, to be able to arrange a face-to-face meeting with sellers.

Shop Safe safely bridges buyers to sellers beyond their towns/cities, by offering to handle payments, deliveries, and returns using M Lhuillier’s branch network.

#

Customer Flow #

Buyer Connects with Seller

• ShopSafe is always buyer initiated via Invitation.

• A buyer communicates with a seller outside the platform and agrees on price, brand, model, quantity, specification, & etc.

• To start a transaction, the buyer clicks the Shop Safe icon on his/her ML Wallet App. Select Start Transaction, enter the Seller's Mobile Number, & clicks Invite Seller.

• An SMS is sent to invite the seller to create an ML Wallet account & accept a Shop Safe invite. (If the seller is already an ML Wallet user, the invite will simply appear on his/her app.) Sellers can either Accept or Reject invites.

Seller Acceptance

• If the seller accepts the invitation, details about the item are entered into the app. These include brand, model, description, pictures, shipping weight & dimensions, price, and other details.

Buyer Confirmation and Payment

• The buyer is notified when the details are ready. To accept, the buyer sends payment to the seller via ML Wallet. The seller will see the funds (total balance), but will be unable to access these funds (usable balance) until after the transaction is completed.

Seller Drops-off the Item

• The seller is prompted to drop off the item at a seller nominated branch, unsealed.

• At the shipping branch, the FLA will:

  • Scan the seller’s Shop Safe QR code,

  • Match the items against the description, reject prohibited items, seal the parcel, process via the logistics system, affix a shipping label, & confirms acceptance on KPX.

  • The parcel is picked up by the courier and shipped to the nominated branch of the buyer. Customers can track this on the ML Wallet App.

Buyer Picks-up the Item

• An SMS will prompt the buyer when the item is ready for pickup at their nominated branch.

• At the receiving branch, the FLA will:

  • Scan the buyer’s Shop Safe QR code,

  • Hand over the correct parcel to the buyer. The buyer opens the parcel and inspects the items at the counter.

  • If the buyer accepts the items, the FLA will confirm on KPX, and the transaction is completed. Funds are released to the seller, and the return shipping deposit is released back to the buyer.

  • If the buyer decides to reject the items, the FLA takes the item back, re-seals the parcel, and affixes a new shipping label back to the originating branch via the logistics system. The item is picked up by the courier. The FLA will confirm rejection on KPX as well.

ShopSafe Fees and Reminders #

Fees #

• Shipping Fee

  • Up to 3 kg ₱195.00 +1% insurance valuation

  • 3.01 to 5 kg ₱375.00 +1% insurance valuation

  • 5.01 to 10 kg ₱875.00 +1% insurance valuation

  • 10.01 to 20 kg ₱2,000.00 +1% insurance valuation

  • 20.01 to 30 kg ₱3,000.00 +1% insurance valuation

  • 30.01 to 40 kg ₱6,500.00 +1% insurance valuation

  • 40.01 to 50 kg ₱8,000.00 +1% insurance valuation

• Shop Safe Fee

  • Items ranging from ₱0.01 to ₱24,999.99

    = Agreed Price + ShopSafe fee (₱99.00) + Shipping + Return Shipping Deposit

  • Items ranging from ₱25,000.00 - ₱50,000.00

    = Agreed Price + ShopSafe fee (₱199.00) + Shipping + Return Shipping Deposit

Reminders

• When an item is rejected, the return shipping fee deposit is not returned. This amount is used to ship the item back to the seller.

• Shop Safe fees are non-refundable, unless damage or loss occurs during shipping. This must be escalated to management for approval.

• If the buyer disappears after receiving the item without notifying the FLA, the transaction is considered ‘accepted’, and the translation is complete.

• The transaction is considered “rejected” if the buyer fails to collect the parcel within 7 days. FLA must perform the rejection process in KPX. FLA must call the buyer during the 6th day to confirm if he/she is still interested to get the order.

• ML is responsible for shipping and handling of payments. We do not extend warranties to items being bought online; those agreements are arranged solely between the buyer and seller.

• Accepted items cannot be returned (for rejection) after they have left the branch.