Frequently Asked Questions

Quick Cash Loans

Kwarta Padala

ML Wallet

ML Express

Jewelry

Insurance Plan

Diamond Card

ML Moves

General Questions

Quick Cash Loans
Kwarta Padala
ML Wallet
ML Express
Jewelry
Insurance Plan
Diamond Card
ML Moves
General Questions

Quick Cash Loans

List of M Lhuillier branches that accept Home Loan

All LNCR and VisMin branches accept Home Loan.

List of M Lhuillier branches that accept motorcycles for collateral

All VisMin branches accept motorcycle for collateral. Please see the list of M Lhuillier branches in LNCR that accept motorcycle loan below.

#

LUZON/NCR #

Almasor Region

ML Tabaco 2, Albay
ML Legazpi 2, Albay
ML Oas, Albay
ML Cumadcad, Sorsogon
ML Gubat, Sorsogon
ML Milagros, Masbate
ML San Jacinto, Masbate
ML Cawayan, Masbate

Camacat Region

ML Daet 3, Camarines Norte
ML Bagumbayan Sur, Naga
ML San Nicolas, Iriga, Camarines Sur

South Western Luzon Region

ML Lipa 1, Batangas
ML Batangas 3
ML Nasugbu, Batangas
ML Calapan 3, Oriental Mindoro
ML Victoria, Oriental Mindoro
ML Pinamalayan 2, Oriental Mindoro
ML Bongabong, Oriental Mindoro
ML Tanauan 4, Batangas
ML Sto. Tomas 1, Batangas
ML Sto. Tomas 3, Batangas
ML Rosario 2, Batangas
ML San Juan, Batangas
ML San Jose 1, Occidental Mindoro
ML San Jose 2, Occidental Mindoro
ML Mamburao, Occidental Mindoro

South Eastern Luzon Region

ML Candelaria 2, Quezon

Laguna Region

ML Liliw
ML Landayan
ML United Bayanihan
ML Sta. Cruz
ML Bay
ML Mayapa, Calamba
ML Alaminos

NCR / Batanes Region

ML Pamplona Tres, Las Pinas

NCR / Central Region

ML Divisoria, Manila
ML Avenida, Manila

NCR / Rizal Region

ML Sta. Lucia, Pasig
ML Banaba, San Mateo
ML Montalban 3

NCR / North Region

ML Bagong Silang 1, Caloocan City
ML Bagong Silang 2, Caloocan City
ML Shorthorn, Quezon City
ML Katipunan, Quezon City
ML Longos, Malabon City

Bulacan Region

ML Tungkong Mangga 1, San Jose del Monte
ML Bulakan, Bulacan
ML Tangos, Baliuag Bulacan
ML San Rafael, Bulacan

Pampanga Region

ML Bulaon, San Fernando
ML Friendship 1, Angeles
ML Tabun, Angeles
ML Mexico, Pampanga

North Eastern Luzon

ML San Jose City 2, Nueva Ecija
ML Carranglan, Nueva Ecija
ML Crossing, Cabanatuan, Nueva Ecija
ML Talavera 3, Nueva Ecija
ML Sta. Rosa 2, Nueva Ecija

Tarpan Region

ML Mangaldan, Pangasinan
ML San Jacinto, Pangasinan
ML Urdenata 2, Pangasinan
ML Burgos, Pangasinan
ML Concepcion 2, Tarlac

Bazam Region

ML Subic 2, Zambales

Quivisagao Region

ML Santiago 4, Isabela
ML Santiago 5, Isabela
ML Jones, Isabela
ML Mallig, Isabela
ML Santiago 6, Isabela
ML Bambang 3, Nueva Vizcaya
ML Solano 3, Nueva Vizcaya
ML Maddela 1, Quirino

North Western Luzon Region

ML Legarda, Baguio
ML San Fernando 2 La Union
ML San Juan, La Union
ML Narvacan Mall, Ilocos Sur
ML Bangued 1, Abra
ML San Juan, Ilocos Norte
ML Pasuquin, Ilocos Norte
ML Solsona, Ilocos Norte

Northern Luzon

ML Aparri 1, Cagayan
ML Alacapan, Cagayan
ML Junction Luna, Cagayan
ML Sta. Teresita, Cagayan
ML Iguig, Cagayan
ML Tabuk, Kalinga
ML Tuguegarao 4, Cagayan
ML Cauayan 1, Isabela
ML Cauayan 3, Isabela
ML Ilagan 2, Isabela

List of Luzon M Lhuillier branches that accept Pensioner's loan

LUZON/NCR

ML BIGTE
ML SAPANG PALAY
ML MINUYAN
ML SAPANG PALAY 2 (formerly Sampol Market)
ML FVR
ML HARMONY HILLS
ML BOCAUE
ML MARILAO
ML STA. ROSA, MARILAO
ML PACHECO
ML OBANDO
ML BULAKAN
ML PACO, OBANDO
ML GUIGUINTO
ML HAGONOY 2
ML CALUMPIT 1
ML CALUMPIT 2
ML BAGNA, MALOLOS
ML MALOLOS 5
ML SAN JOSE, PLARIDEL
ML SAN ILDEFONSO
ML TANGOS
ML SAN MIGUEL 1
ML POBLACION, SAN RAFAEL
ML SAN MIGUEL 2
ML CAYPOMBO
ML PANDI 1
ML PANDI 2
ML TAMBUBONG, BOCAUE
ML DRT
ML ANGAT
ML SAN GUILLIERMO
ML ANGADANAN
ML SAN AGUSTIN
ML CABATUAN
ML ALFONSO LISTA
ML QUEZON
oML QUIRINO
ML STA FE
ML DUPAX SUR
ML BAYOMBONG 2
ML VILLAVERDE
ML DIADI
ML MADDELA 1
ML AGLIPAY
ML CABARROGUIS 1
ML MADDELA 2
ML CLAVERIA
ML JUNCTION LUNA
ML ALLACAPAN
ML LASAM
ML LALLO
ML FLORA
ML LUNA
ML STA ANA
ML STA TERESITA
ML MAGAPIT
ML GATTARAN
ML BAGGAO 2
ML AMULUNG
ML IGUIG6
ML TALLANG
ML PIAT
ML KABUGAO
ML CABAGAN
ML STO TOMAS
ML DELFIN ALBANO
ML GAMU
ML BENITO SOLIVEN
ML SAN MARIANO
ML LOBO
ML MATAAS NA KAHOY
ML CUENCA
ML LIAN
ML TUY
ML CALATAGAN
ML AGONCILLO
ML SAN LUIS
ML GLORIA8
ML SOCORRO
ML VICTORIA
ML PUERTO GALERA
ML TALISAY
ML TAYSAN
ML IBAAN
ML MAMBURAO
ML SABLAYAN
ML CALINTAAN
ML MAGSAYSAY
ML STA CRUZ
ML San Jose, GMA Cavite
ML Mabuhay, Dasmarinas Cavite
ML BARAS, RIZAL
ML CARDONA, RIZAL
ML PINAGBUHATAN, PASIG CITY
ML Mabini
ML San Antonio
ML Binan
ML Bay
ML Rizal
ML Masapang
ML Maharlika
ML Mamatid
ML San Isidro
ML Banlic
ML Majayjay
ML Victoria
ML Paete
ML Luisiana
ML Lumban
ML TOWNSITE
ML BAGAC
ML PILAR1
ML ALA ULI
ML LIMAY 1
ML LAMAO
ML MORONG
ML ALAS ASIN
ML PALIHAN
ML HERMOSA
ML ORANI
ML SAMAL
ML TABING ILOG
ML ABUCAY
ML SN NARCISO
ML SN ANTONIO 2
ML SN MARCELINO 1
ML DEL PILAR
ML SN FELIPE 2
ML CABANGAN
ML BOTOLAN
ML PALAUIG
ML MASINLOC 2
ML CANDELARIA
ML STA CRUZ 1
ML STA CRUZ 2
ML CUYAPO
ML QUEZON NE
ML STO DOMINGO
ML MUNOZ
ML LUPAO
ML Jaen
ML San Isidro
ML Poblacion
ML Cabiao1
ML Aliaga
ML San Antonio
ML General Natividad
ML Pantabangan
ML Alfonso, Castaneda
ML Maria Aurora 1
ML Maria Aurora 2
ML Dipaculao
ML Dingalan, Aurora
ML Gabaldon
ML Laur
ML Cabanatuan 8
ML Calasiao
ML Lingayen 1
ML Alcala
ML Laoac
ML Mangaldan
ML Mapandan
ML San Fabian
ML San Jacinto
ML Sta. Barbara
ML Sison
ML San Manuel, Pangasinan
ML San Quintin
ML Umingan
ML Aguilar
ML Alaminos 1
ML Anda
ML Bani
ML Bolinao
ML Bugallon
ML Burgos
ML Dasol
ML Infanta
ML Mangatarem
ML Sual
ML Urbiztondo
ML Sta. Ignacia
ML Mayantoc
ML San Clemente
ML Gerona
ML Ramos
ML Anao
ML La Paz
ML Tarlac 1
ML Tibag
ML Victoria

List of VisMin M Lhuillier branches that accept Pensioner's Loan

VisMin

ML Cordova
ML Sta. Rosa
ML Tingo
ML Buaya
ML Pajac
ML Maribago
ML Alcoy
ML Argao 1
ML Boljoon
ML Dalaguete
ML Oslob
ML Santander
ML Tan awan Oslob
ML Aloguinsan
ML Toledo 3
ML San Fernando
ML Belmont One
ML Alcantara
ML Alegria
ML Badian
ML Barili
ML Dumanjug
ML Guinatiln
ML Poblacion Barili
ML Malabuyoc
ML Moalboal
ML Barili Public Market
ML Ronda
ML Samboan
ML Bogo 1
ML Bogo 2
ML Cantecson
ML Daanbantayan
ML Maya
ML Medellin
ML Kawit
ML Ilihan
ML Tabogon
ML Borbon
ML Logon Malapascua
ML San Francisco, Camotes
ML Poro Camotes
ML Tudela Camotes
ML Pilar Camotes
ML Campo San Francisco(Campo Camotes)
ML Sogod 1
ML Sogod 2
ML Catmon
ML Cebu Safari
ML Antigua
ML Corazon Catmon
ML Bantayan Island
ML Sta. Fe
ML Madridejos
ML Talangnan
ML Hagnaya
ML San Remegio
ML Tuburan
ML Tabuelan
ML Tambongon
ML CTU Tuburan
ML Oppra
ML Babag Cebu
ML Maria
ML Manjuyod
ML Ayungon
ML Bindoy
ML Jimalalud
ML La Libertad
ML Guihulngan
ML Vallehermoso
ML Canlaon 1
ML Canlaon 2
ML Tayasan
ML Hilaitan
ML Zulueta Manjuyod CV
ML Mabinay
ML Lumbangan
ML Pamplona
ML Basay
ML Magsaysay Bayawan
ML Sta. Catalina
ML Siaton
ML Zamboanguita
ML Dauin
ML Bonawon
ML Basay
ML Magsaysay Bayawan
ML Sta. Catalina
ML Siaton
ML Zamboanguita
ML Dauin
ML Bonawon
ML Alburquerque
ML Dimiao
ML Garcia Hernandez
ML Jagna
ML Jagna Pagina
ML Lila
ML Loay
ML Loboc
ML Sevilla
ML Valencia (petite)
ML Ubay
ML Ubay-Garces
ML Ubay-Garces
ML C. P. Garcia
ML Alicia
ML Mabini Bohol
ML Candijay
ML Guindulman
ML Anda
ML Duero
ML San Pascual
ML Carmen
ML Dagohoy
ML San Miguel
ML Batuan
ML Bilar
ML Bien Unido
ML Trinidad
ML Pilar
ML Sierra Bullones
ML Manga
ML Maribojoc
ML Loon
ML Calape
ML Catigbian
ML Balilihan
ML Antequera Public Market
ML Inabanga
ML Talibon 2
ML Buenavista
ML Lapacan
ML Cabulijan
ML Clarin Nat'l Highway
ML Sagbayan
ML Danao Bohol
ML Getafe
ML Cogon Tagbilaran
ML Panglao
ML Ipil Don Andres
ML Tirso Babiera
ML Titay
ML R.T. Lim
ML Tungawan
ML Lower Tungawan
ML Sanito
ML Yoho
ML Ipil Public Market
ML Crossing Sta. Clara
ML Kabasalan 1
ML Kabasalan 2
ML Monching
ML Siay
ML Mabuhay
ML Talusan
ML Olutanga
ML Alicia
ML Payao
ML Buug 1
ML Buug 2
ML Bayog
ML Lakewood
ML Kumalarang
ML Diplahan
ML Malangas
ML Imelda
1ML Imelda 2
ML Sampoli-B
ML Diplo Kumalarang
ML Buug Rizal
ML Liloy 1
ML Liloy 2
ML Tampilisan
ML Labason
ML Gutalac
ML Kalawit
ML Baliguian
ML Siocon
ML Siocon 2
ML Sirawai Proper/Poblacion Sirawai ZDN
ML Calbayog 4 (Oquendo)
ML JD Avelino
ML Sta. Margarita
ML San Joaquin
ML Tarangnan
ML Gandara
ML San Jorge
ML Allen
ML Catarman 1
ML Catarman 2
ML Dalakit
ML Rawis (Laoang)
ML Lavezares
ML Mondragon
ML San Jose
ML San Roque
ML UEP
ML San Isidro (Alegria)
ML Borongan 2
ML Can -Avid
ML Dolores
ML Llorente
ML Maydolong
ML San Policarpo
ML Sulat
ML Taft
ML Arteche
ML Basey
ML Balangiga
ML Guiuan
ML Guiuan 2
ML Gen Mac
ML Quinapondan
ML Salcedo
ML Giporlos
ML Lawaan
ML Catbalogan 1
ML Catbalogan 2
ML Maulong
ML Calbiga
ML Pinabacdao
ML Villareal
ML Jiabong
ML Buray
ML Hinabangan
ML Catbalogan Public Market
ML Albuera
ML Albuera Highway
ML Sogod 1
ML Hinunangan
ML Hinundayan
ML Cabalian
ML St. Bernard
ML Liloan
ML Pintuyan
ML Carigara
ML Tunga
ML Barugo
ML Capoocan
ML Jaro
ML Burauen
ML San Agustin Burauen
ML Dagami
ML Leyte
ML Naval
ML Abuyog
ML Abuyog Balocawehay
ML McArthur, Leyte
ML Julita
ML Dulag 2
ML Tanauan
ML Sta Fe
ML Alang-Alang
ML San Jose Tacloban
ML Baybay 3
ML Inopacan
ML Hindang
ML Mahaplag
ML Malitbog
ML Bato Leyte
ML Calubian
ML San Isidro
ML Tabango
ML Isabel
ML Matag-ob
ML Kananga
ML Valencia Ormoc
ML Villaba
ML Carmen
ML Nasipit
ML Libertad
ML Buenavista
ML JC Aquino
ML Butuan 1
ML Langihan
ML Villa Kananga
ML Butuan 6
ML Sison
ML Taganito
ML Placer(Bad-as)
ML Placer
ML Bacuag
ML Claver
ML Tubod
ML Kitcharao
ML Alegria
ML Magpayang
ML Socorro
ML Santiago
ML Cabadbaran 1
ML Cabadbaran 2
ML Magallanes
ML RTR
ML Ampayon Trans
ML Butuan 2
ML Butuan 5
ML Baan
ML Cabadbaran Market
ML Surigao 1
ML Surigao 2
ML Surigao 3
ML Capitol Surigao
ML Dapa
ML Del Carmen
ML San Jose
ML General Luna
ML Dinagat Island
ML Libjo Dinagat Island
Gaisano Surigao Showroom
ML Murcia
ML Alangilan
ML Himamaylan
ML Hinigaran
ML Pontevedra
ML San Enrique
ML Isabela
ML La Castellana
ML Moises Padilla
ML Dancalan
ML Candoni
ML Cauayan
ML Inayawan
ML Sipalay
ML Hinoba-an
ML Poblacion Hinobaan
ML Calatrava
ML Escalante
ML Fabrica
ML Magsaysay
ML Manapla
ML Sagay
ML San Carlos 1
ML San Carlos 2
ML Toboso
ML Bago 1
ML Bago 2
ML General Luna Bago
ML Ma-ao
ML Pulupandan
Ml Valladolid
ML La Carlota 2
ML EB Magalona
ML San Joaquin
ML Miag-ao
ML Igbaras
ML Tubungan
ML Guimbal
ML Tigbauan
ML Bo. Obrero
ML Sta. Barbara
ML Ayaman
ML Maasin Iloilo
ML New Lucena
ML Cabatuan
ML Arroyo Sta Barbara
ML Jordan - Base
ML Jordan Pier
ML Calingao
ML Nueva Valencia
ML San Lorenzo
ML Sibunag
ML Cabalagnan
ML San Miguel Jordan
ML Leon
ML Leganes
ML Zarraga
ML Altavas
ML Banga
ML Balete
ML Batan
ML Libacao
ML New Washington
ML Tangalan
ML Ibajay
ML San Jose
ML Sibalom
ML Tobias Fornier
ML Anini-y
ML Hamtic
ML Patnongon
ML Belison
ML Valderama
ML Laua-an
ML Bugasong
ML Pandan
ML Culasi
ML Tibiao
ML Barbaza
ML Nabas
ML Caticlan
ML Libertad
ML Buruanga
ML Odiongan 1
ML Odiongan 2
ML Odiongan 3
ML San Agustin
ML Calatrava
ML San Andres
ML Romblon
ML Cajidiocan
ML Magdiwang
ML San Fernando Romblon
ML Looc
ML Sta. Fe
ML Alcantara Romblon
ML Panit-an
ML Pontevedra
ML Lutod-Lutod
ML Carles
ML Balasan
ML Estancia
ML Batad
ML Maayon
ML Calinog 1
ML Calinog 2
ML Lambunao
ML Dumarao
ML San Rafael
ML Cuartero
ML Bingawan
ML Sara
ML San Dionisio
ML San Dionisio
ML Ajuy
ML Barotac Viejo
ML Banate
ML Lemery
ML Anilao
ML Barotac Nuevo
ML Sapian
ML Sigma
ML Mambusao
ML Dumalag
ML Dao
ML Tapaz
ML Jamindan
ML San Enrique
ML Dueñas
ML Janiuay
ML Crispin Salzar
ML Mina
ML Dumangas
ML Dumangas 2
ML Dingle
ML Talakag
ML Claveria
ML Jasaan
ML Balingasag Highway
ML Salay
ML Sugbongocogon
ML Tagoloan
ML Aglayan
ML Valencia Quezon
ML Kisolon Bukidnon
ML Lantapan
ML Laguindingan
ML Alubijid
ML El Salvador
ML Molugan
ML Patag
ML Manolo Fortich
ML Alae
ML Agusan
ML Balingoan
ML Medina
ML Gingoog 1
ML Gingoog 2
ML Magsaysay CDO
ML Camiguin 1
ML Catarman Camiguin
ML Talisayan
ML Valencia 1
ML Valencia 2
ML Maramag
ML Don Carlos
ML Wao
ML Kibawe
ML Dancagan
ML Quezon Bukidnon
ML Parang
ML Rizal Avenue
ML M'lang
ML Pres. Roxas Cotabato
ML Antipas
ML Alamada
ML Banisilan
ML Carmen
ML Pikit
ML Matalam
ML Malapatan
ML Glan
ML Pangyan Glan
ML Malandag
ML Malungon
ML Banate
ML Maasim
ML Kiamba
ML Maitum
ML Maitum 2
ML San Roque Palimbang
ML Compostela
ML Monkayo
ML Nabunturan
ML Maragusan
ML Mawab
ML Montevista
ML New Bataan
ML Manay
ML Caraga
ML Bangaga
ML Cateel
ML Boston
ML Sto. Tomas
ML Kapalong
ML Laak
ML Sawata
ML Mabini
ML Maco
ML Pantucan
ML Tibanban
ML Lupon
ML Banay-Banay
ML San Isidro Dav Or
ML Padada
ML Bunawan
ML Sta. Josefa
ML Sampaguita Veruela
ML Barobo
ML Tagbina
ML Lianga
ML Marihatag
ML Aras-asan
ML Tago
ML Prosperidad
ML Mangagoy 1
ML Mangagoy 2
ML Mangagoy 3
ML Bislig
ML Hinatuan
ML Cantilan
ML Carrascal
ML Carmen SDS
ML Gaisano Tandag

How to apply for loan?

Fill out the form provided.
Present a valid I.D.
Give your item to the branch personnel for appraisal.
Get your cash and loan ticket.

What items can I use as collateral?

Gold and Diamond Jewelry
Cellular Phones
Laptops/Macbooks
Tablets/Ipads
Cameras
Kitchenware
Silverware
Appliances
Ray-Ban Sunglasses
Power Tools
Guitars
Medical Equipment
Watches
Motorcycle (selected branches in Cebu only)

How to Redeem Your Pawned Item?

Hand over the signed loan ticket to the branch personnel.
Present a valid I.D along with your payment.
Claim the item.

How many days will the pawned item mature?

The item will mature after 30 days of pawning.

Can I renew the item in any M Lhuillier branch?

Jewelry items can be renewed in any M Lhuillier branch, except for Non-jewelry items.

How to Renew/Extend Your Loan?

Hand over the signed loan ticket to the branch personnel.
Present a valid I.D along with your payment
Affix your signature on the new loan ticket
Claim the new loan ticket

Kwarta Padala

How to send money via ML Kwarta Padala?

1. Fill out the MLKP Form and present a valid ID or ML Diamond Card.

2. Give your cash to the Front Line Associate.

3. Get the customer's copy of the MLKP form and official receipt.

List of ML International Partners

Asia United Bank (AUB)
At & Services
Atin Ito Remittance Ltd.
Ayannah Business Solutions Inc
Bank of Commerce
BC Remit
BDO (Banco de Oro Remittance)
BM Express
BPI Remittance
Calsons Remittance
Al Ansari Exchange
Cash Express Worldwide
Chinabank
Citi Express Payment Phils.
Czarina Foreign Exchange
Development Bank of the Philippines (DBP)
EEC/Goldstar Philippines Inc.
EZ Remit
Family Express Canada Limited
Fastpay Internationl LTD.
Fastremit Service Inc.
Filremit
Forex World
Friendly Remittance
Instant Cash
Intel Express
Iremit Global
Jalandoni Foreign Exchange & Remittance
Japan Remit Finance
Kabayan Remittance
Kabayan Remittance Canada
Keb Hana Bank
LDV Express
LMI Express Delivery (Lucky Money)
Lulu Money/Lulu Remit/Lulu Echange
Metro Express Remittance
Metrobank Head Office
ML Global
Money Exchange Spain
Money Gram
Murillo Travel and Remittance Services
New York Bay / Transfast
Northern Union Remittance
OMNEX/UNO/SHAREMONEY
Optimum Exchange Remit Inc
Pacific Ace Forex
Pay2Home Remittance Services
Paypal/Xoom
Peramax (GRANSTAR GLOBAL SERVICES )
Pinoy Hatid Padala
Placid Express
RCBC
Reliable Peso Remit
Remitly
Rewire - Research and Development Ltd
Ria Financials
Signed and Delivered Inc. (also known as GEMINI)
Sigue Money Transfer / Coinstar
Steadfast Money Transfer PTE LTD.
TML Remittance Center
Tranglo
Transfer To/Thunes
Unilink Express Payment Phils. Inc.
Uniteller
UREMIT Int'l Corp
Viamericas
Western Union
World Remit Limited
Worldcom International Communications (WIC)

List of MLePay Partners

AltPayNet
BabyMama Inc.
Betur Inc./Coins.ph
Fastnet Commu. Inc./ Bigfish Manila
OutPax Connect
Quirks Marketing Phils.
UnifiedWeb Inc.
Vismin GV Hotel Inc.

List of ML Bills Payment Partners

123 LENDING CORPORATION
ABEJO WATERS CORP.
ABEJO WATERS CORP. - TALISAY
AEON CREDIT SERVICE, PHILS. INC.
AIA PHILIPPINES
AIR ASIA / ZEST AIRWAYS
AISAT CORP.
AKLAN CABLE NETWORK INC. - LEMERY
ALEGRIA DIVE RESORT
ANECO INC
ANGELES CITY WATER DISTRCIT
ANJO WORLD THEME PARK
AQUA CENTRO MWPV CORP.
ASIALINK FINANCE CORPORATION
ASIAN COLLEGE OF TECHNOLOGY INTERNATIONAL EDUCATION FOUNDATION
ASTROKIDD TRAVEL AND TOURS
ATENEO DE DAVAO UNIVERSITY
ATENEO DE ZAMBOANGA UNIVERSITY
BALAMBAN WATER DISTRICT
BASIC WATER ENTERPRISES INC.
BATANGAS CATV INC.
BATANGAS CATV INC. - BAUAN
BATANGAS CATV INC. - MABINI
BAYAN COMMUNICATION INC.
BENEDICTO COLLEGE
BIGSTART TRAVEL & VISA ASSISTANCE
BILIRAN TELETV NETWORK
BOHECO 1
BOHECO II
BOHOL LIGHT COMPANY INC.
BOHOL NORTHEASTERN EDUCATION FOUNDATION
BOHOL NORTHERN STAR COLLEGE
BOHOL WATER UTILITIES INC
BOSTON FINANCE AND INVESTMENT CORP.
BP WATERWORKS
BUENAVISTA CATV INC.
BULACAN MWPV DEVELOPMENT INC.
BULAKAN WATER COMPANY INC
C! MAGAZINE
CALASIO WATER COMPANY INC
CALBAYOG WATER COMPANY INC.
CAMARINES SUR ELECTRIC COOPERATIVE III
CAPITOL UNIVERSITY
CARCAR WATER DISTRCIT
CARD MRI (payment to Head Card Office)
CARD PIONEER MICROINSURANCE INC.
CARITAS FINACIAL PLANS INC.
CARMONA WATERS
CASURECO 4
CATTLEYA GARDENS AND MEMORIAL PARK INC.
CEBU CABLE TV MANAGEMENT CORP.
CEBU CABLE TV NORTH MANAGEMENT CORP.
CEBU CFI COOP PAYMENTS
CEBU CFI LOAN APPLICATION FEE
CEBU DOCTORS UNIVERSITY INC.
CEBU GEMS INNOVATION AND CAREER DEVELOPMENT CENTER INC.
CEBU INSTITUTE OF TECHNOLOGY
CEBU LANDMASTERS INC.
CEBU PEOPLE'S MULTI PURPOSE COOPERATIVE
CEBU SENDAI MOTOR SALES INC.
CELESTIAL MEADOWS
CENTRO ESCOLAR UNIVERSITY
CHARLES PEAK
CIS BAYAD CENTER - CIGNAL
CIS BAYAD CENTER - DFA
CIS BAYAD CENTER - MAYNILAD
CIS BAYAD CENTER - MMDA
CIS BAYAD CENTER - POEA
CITY SAVINGS BANK
CLAVER TV AND INTERNET SERVICES
COLLEGE OF TECHNOLOGICAL SCIENCES CEBU INC.
COLLEGIO DE DAGUPAN
COLLEGIO SAN AGUSTIN - BACOLOD
COLUMBAN MISSIONARY FOUNDATION INC.
COMMUNITY ECONOMIC VENTURES INC.
COMPASIA TECHNOLOGY PHILS. INC.
COOPERATIVE BANK OF CEBU
COR JESU COLLEGE
COTABATO ELECTRIC COOPERATIVE INC. - MATALAM (COTELCO)
COTABATO LIGHTS
CROCOLANDIA FOUNDATION INC.
CSW - ILOILO INC.
CTBC BANK PHILS. INC.
DAVAO LIGHT
DE LA SALLE JOHN BOSCO COLLEGE
DES APPLIANCE PLAZA INC
DES STRONG MOTOR INC. - CUSTOMER PAYMENT
DIPOLOG CITY WATER DISTRICT
DIVINE WORD COLLEGE OF CALAPAN
DIWA TRAVEL AGENCY
DMC COLLEGE FOUNDATION INC.
DOLE REGION XII (RWA( REGISTRATION OF WORKERS ASSOCIATION
DONA PILAR LEARNING FOUNDATION INC.
DRAGON PAY CORPORATION
ECOWATER MWPV CORP.
ECOWATERS SOLUTION INC. - CEBU
ELN ONLINE
ESAMELCO
EXCEL FIRST REVIEW AND TRAINING CENTER INC.
EXCELITE CATV BATANGAS, INC - TAAL
EXCEL-RI CE SPECIALIST INC.
EZ SHOP CONSUMER'S DESIRE TRADING CORP.
FAST UNIMERCHANTS, INC.
FELY'S TOURS AND TRAVEL
FINASWIDE CREDIT CORP.
FIRST INDUSTRIAL SCIENCE AND TECHNOLOGY SCHOOL
FIRST STANDARD FINANCE - BACOLOD
FIRST STANDARD FINANCE CORP.
FIRST STANDARD FINANCE-ILOILO
FIRST STANDARD FINANCE-ROXAS
FLORISTA.PH
FOUNDATION FOR VALUES TRAINING INC.
FOUNDATION UNIVERSITY
GENERAL LUNA WATER SYSTEM INC.
GENERAL SANTOS WATER DISTRICT
GI PHILS. CORP.
GLOBAL DOMINION FINANCING
GLOBE INNOVE
GLOBEWEST FINANCE CORPORATION
GOLDEN BRIA HOLDINGS INC.
GOLDENFUTURE LIFE PLANS INC.
GOODHAND WATER SPECIALIST
GUIMARAS ELECTRIC COOPERATIVE
GULLAS COLLEGE OF MEDICINE INC.
HAPPY WELL MANAGEMENT
HAVEN OF PEACE MEMORIAL GARDEN
HELPMATE - COMPOSTELA
HELPMATE- DAVAO
HELPMATE- LILOAN
HELPMATE- MANDAUE
HELPMATE- MINGLANILLA
HELPMATE- NAGA
HELPMATE- PIT-OS
HELPMATE- QUIOT
HELPMATE- SAN FERNANDO
HELPMATE- SAPANGDAKU
HELPMATE- TALISAY
HI -PRECISION DIAGNOSTICS INC.
HILLSIDE MEMORIAL GARDEN INC.
HOLY ANGELES UNIVERSITY
HOLY NAME UNIVERSITY INC.
HOLY ROSARY SCHOOL OF PARDO
HOLY TRINITY COLLEGE OF GENERAL SANTOS CITY
HOMECREDIT
HONDA DES INC.
ICCT COLLEGES - ANTIPOLO
ICCT COLLEGES-TAYTAY
ILECO 3 (ILOILO III ELECTRIC COOPERATIVE INC.)
IMPERIAL APPLIANCE PLAZA
INDIANA AEROSPACE UNIVERSITY
INTERNATIONAL SCHOOL OF ASIA AND PACIFIC
IOS MARKETING CORP.
ISABEL WATER DISTRICT
J STORE INNOVATION
JCASS TRAVEL & TOURS
JOHN B LACSON COLLEGES FOUNDATION (BACOLOD) INC.
JOHN B LACSON FOUNDATION MARITIME UNIVERSITY-AREVALO ILOILO
JOSE MARIA COLLEGE DAVAO
KABANKALAN CITY WATER DISTRICT
KIMSTORE
LA SALLE UNIVERSITY OZAMIZ INC
LA TRINIDAD WATER DISTRICT
LAZADA PH
LGU CEBU - ALEGRIA
LGU CEBU - ALOGUINSAN
LGU CEBU - BADIAN
LGU CEBU - BARILI (ATV - All Terrain Vehicle)
LGU CEBU - DAAN BANTAYAN
LGU CEBU - DALAGUETE
LGU CEBU - MOALBOAL SARDINE RUN
LGU CEBU - OSLOB WHALE SHARK WATCHING
LGU CEBU OSLOB - SUMILON SAND BAR
LIPIEMCO - Lipi Employees Multi Purpose Cooperative
LOAN STAR LENDING CORPORATION
LORMA COLLEGES INC.
LOURDES COLLEGE INC.
LOYOLA PLANS CONSOLIDATED INC.
LYCEUM OF THE PHILIPPINES UNIVERSITY - CAVITE
LYCEUM OF THE PHILIPPINES UNIVERSITY - MANILA
LYDIAS LECHON
MACONDRAY FINANCE CORP.
MAGUINDANAO ELECTRIC COOPERATIVE INC.
MAHOGANY FLOATING COTTAGE RENTAL
MAKATI FINANCE CORPORATION - CUSTOMER ACCOUNT
MALAYAN COLLEGES LAGAUNA, INC.
MANILA WATER COMPANY INC.
MANILA WATER PHILIPPINE VENTURES
MAPI LENDING INVESTORS INC.
MASAGANANG BUHAY FINANCE PHILS. CORP.
MCIAGroup Inc. Customer Account
MEDICAL COLLEGE OF NORTHERN PHILS.
METRO PACIFIC ILOILO WATERS INC
METROBANK - Iregalo
METROBANK SUMISHO MOTORS
METROBANK ABOITIZ LAND
METROBANK BENISON COMMERCIAL GROUP
METROBANK BUSINESS PEOPLE INC. - ILOILO
METROBANK BUSINESS PEOPLE INC. - ROXAS
METROBANK CALAPAN WATERWORKS
METROBANK CENTRAL PHILIPPINE UNIVERSITY
METROBANK CHICKEN ESSENTIALS PH.INC
METROBANK DCCO - Multi Purpose Coop Sibulan
METROBANK EASY PAY FINANCE
METROBANK ESSILOR DAGUPAN
METROBANK ESSILOR PHILS LUZON
METROBANK ESSILOR PHILS MINDANAO
METROBANK ESSILOR PHILS. VISAYAS
METROBANK EXCEL FIRST REVIEW
METROBANK JACK & JILL SCHOOL
METROBANK MAY ABOHAN
METROBANK OVERSEA FEED CORP.
METROBANK SILIMAN UNIVERSITY
METROBANK ST. COLUMBAN COLLEGE
METROBANK VISAYAN SURETY & INSURANCE CORP.
METROPOLITAN CEBU WATER DISTRICT
MICROVENTURES PHILS. FINANCING COMPANY INC.
MISAMIS CABLE MANAGEMENT AND DEV'T. CORP
MISAMIS CABLE NETWORK MANAGEMENT CORP.
MISAMIS INSTITUTE OF TECHNOLOGY
MISAMIS OCCIDENTAL ELECTRIC COOPERATIVE I
MONIELEND CORPORATION
MOSIMEET CORPORATION / ICON
MWPV SOUTH LUZON WATER CORPORATION
MY POCKET DOCTOR 250
MY POCKET DOCTOR 450
MY SUPERPAY
NAGA CITY WATERS SYSTEM INC.
NASUGBU WATER DISTRICT
NETBANK
NFINIT CREDIT CORP.
NORECO 1 CONSUMERS
NORKIS LZN/NCR
NORKIS VISMIN
NORTH CENTRAL MINDANAO COLLEGE
NORTH VALLEY COLLEGE FOUNDATION INC.
NORTHERN NEGROS ELECT. COOPERATIVE INC.
NORTHERN SAMAR ELECTRIC COOP. (NORSAMELCO)
NOTRE DAME OF KIDAPAWAN COLLEGE INC.
NOTRE DAME OF MARBEL UNIVERSITY
NOTRE DAME OF MIDSAYAP
NUEVA ECIJA ELECTRIC COOPERATIVE II (Area 1)
OBANDO WATER COMPANY INC
ORIENT CABLE AND TELECOMMUMNICATIONS INC.
OROQUIETA CITY WATER DISTRICT
OUR LADY OF TRIUMPH INSTITUTE OF TECHNOLOGY INC. - OZAMIZ
OUR LADY OF TRIUMPH INSTITUTE OF TECHNOLOGY INC. - PAGADIAN
PACIFIC ACE SAVINGS BANK
PAG-IBIG FUND
PALECO (Palawan Electric Coop)
PANGASINAN ELECTRIC COOPERATIVE 1 (PANELCO)
PANGLAO WATER SERVICES INC.
PARAMOUNT LIFE AND GENERAL INSURANCE CORP.
PAYNAMICS TECHNOLOGIES INC.
PAYPANDA / CLOUD PANDA PH INC.
PERPETUAL HELP MULTI PURPOSE COOP. - TACLOBAN
PHIL. PRUDENTIAL LIFE AND INSURACE COMPANY
PHILCARE INC.
PHILIPPINE AIRLINES (PAL)
PHILIPPINE WOMEN COLLEGE DAVAO
PHILTECH INC.
PIONEER INSURANCE AND SURETY CORP.
PIONEER INTERCONTINENTAL INSURANCE CORP.
PIONEER LIFE INC.
PJH LENDING CORPORATION
PLDT (PHILIPPINE LONG DISTANCE COMPANY)
POP TV PTE LTD.
PROGRESSIVE BANK INC.
PROVIDENT PLANS
PROVINCE OF CEBU - CPIWS
QUEZON 1 ELECTRIC COOPERATIVE INC.
QUEZON CATV INC. - LUCENA
RAFI MICROFINANCE INC.
RAMON MAGSAYSAY MEMORIAL COLLEGES - GENERAL SANTOS
RAMON MAGSAYSAY MEMORIAL COLLEGES- MARBEL
RCBC - DWIGHT STEEL
RCBC CONSUMER LOANS
RHEAN MOTOR CENTER INC.
RICHLI WATER CORP
RIMANSI MUTUAL SOLUTIONS INSURANCE AGENCY INC.
RIVERSIDE COLLEGE INC.
RYKOM FINANCING CORPORATION
SAINT MARY'S ACADEMY FOR SAN NICOLAS, INC.
SAMELCO 1
SAMELCO II
SANTA MONICA HOMES
SBT - ART BOOK ENTERPRISE
SERVIAMUS FOUNDATION INCORPORATED
SHOP4FUN INC.
SILLIMAN UNIVERSITY
SINOTEC SPECIALIZED MACHINERIES CORP.
SKY HORIZON TOURS AND EVENT (GLERK TOURS INC.)
SKYPAY
SMART COMMUNICATION INC.
SMB (SARAP MAG-BIYAHE) TRAVEL AND TOURS
SOCOTECO II
SOUTH ASIALINK CREDIT CORP.
SOUTHEAST CABLE TV CORPORATION
SOUTHEAST CABLE TV CORPORATION - MAUBAN
ST. ALEXIUS COLLEGE INC.
ST. JOSEPH COLLEGE BACOLOD
ST. MARYS COLLEGE OF TAGUM
ST. PAUL COLLEGE FOUNDATION INC. - BULACAO CEBU
ST. THOMAS MORE SCHOOL OF LAW AND BUSINESS INC.
STATEFIELD SCHOOL INC.
STI ALUMNI
STI EDUCATION SERVICE GRP. INC
STO. NINO DE CEBU FINANCE CORP.
STRONG MOTO CENTRUM INC.
SUAREZ ARTS METAL TECHNOLOGY INC.
SUBIC ENERZON
SUBIC WATER AND SEWERAGE CO. INC.
SUKELCO (Sultan Kuadarat Electric Coop.)
SURIGAO DEL NORTE ELECTRIC COOP. (SURNECO)
SURIGAO ELECTRIC COOPERATIVE 1 (SURSECO1)
TAGUM WATER DISTRICT
TERESA WATER DISTRICT
THE COLLEGE OF MAASIN
THE LEWIS COLLEGE INC.
TRANS ASIATIC FINANCE INCORPORATED
TRAVELCAFE VACATIONS INTL.
ULTIMATE VISA CORPORATION
UNICAPITAL FINANCE AND INVESTMENTS INC.
UNISAFE MARKETING
UNISTAR-CUSTOMER ACCOUNT
UNITRADE/UNICAPITAL - EQ TRADE FEE
UNITRADE/UNICAPITAL - LODGEMENT FEE
UNITRADE/UNICAPITAL - NEW ACCOUNTS
UNITRADE/UNICAPITAL - SEMINAR REGISTRATION FEE
UNITRADE/UNICAPITAL - TOPUP/RENEWAL
UNITRADE/UNICAPITAL - UPLIFTMENT FEE
UNIVERISITY OF CEBU - MAMBALING
UNIVERSIDAD DE ZAMBOANGA
UNIVERSITY OF CAGAYAN VALLEY
UNIVERSITY OF CEBU - BANILAD
UNIVERSITY OF CEBU - BANILAD
UNIVERSITY OF CEBU - LAPULAPU & MANDAUE
UNIVERSITY OF CEBU - MAMBALING
UNIVERSITY OF CEBU COLLEGE OF MEDICINE FOUNDATION INC.
UNIVERSITY OF CEBU COLLEGE OF MEDICINE FOUNDATION INC.
UNIVERSITY OF CEBU LAPU-LAPU & MANDAUE INC
UNIVERSITY OF MINDANAO- DAVAO
UNIVERSITY OF MINDANAO- DIGOS
UNIVERSITY OF MINDANAO- PANABO
UNIVERSITY OF MINDANAO- TAGUM
UNIVERSITY OF SAN AGUSTIN ILOILO
UNIVERSITY OF SAN JOSE RECOLETOS
UNIVERSITY OF SOUTHERN PHILIPPINES FOUNDATION
UNIVERSITY OF THE ASSUMPTION
UNIVERSITY OF THE VISAYAS - COMPOSTELA
UNIVERSITY OF THE VISAYAS - DALAGUETE
UNIVERSITY OF THE VISAYAS - DANAO
UNIVERSITY OF THE VISAYAS - MAIN
UNIVERSITY OF THE VISAYAS - MANDAUE
UNIVERSITY OF THE VISAYAS - MINGLANILLA
UNIVERSITY OF THE VISAYAS - PARDO
UNIVERSITY OF THE VISAYAS - TOLEDO
VALENCIA CITY (BUKIDNON) WATER DISTRICT
VECO (Visayan Electric Cooeperative)
VMA GLOBAL COLLEGE AND TRAINING CENTERS
WATERS PHILS. (ELECTRO GROUP INC.)
WESKY CABLE NETWORKS CASTILLEJOS INC.
WISEFUND FINANCE CORPORATION
WM TRAVEL AND CRUISES CORP.
ZAMBOANGA CITY WATER DISTRICT
ZANECO (Zamboanga Del Norte Electric Cooperative)
ZAZU LENDING INVESTOR
ZENAR TELECOMS INC.

ML Wallet

My Balance is wrong / The wrong account was migrated / I have other accounts that do not show up

The new ML Wallet 11 system is designed with robust customer security features. This requires us to enforce a one-mobile no. per user policy, as required by law. If you have another existing ML Wallet account that needs merging to the account you are logged into, tap the "Add Another Account" link underneath the balance, on the home page.

You will be required to login to the other account you are trying to merge. You need to enter the username and password of the old account. You may also choose to input your old ML Wallet number instead if you prefer. You will be sent an OTP (one-time-PIN) on the mobile number listed on the other account. Once successful, the balance of the account you are currently logged into.

You can merge multiple accounts. However, you can only merge the same old account, once.

May I upgrade my tier at ML Branches?

Yes, you may. The branch-verified Tier has the same transaction limits as the Fully-verified Tier completed online.

When are transaction limits reset?

Daily limits reset at midnight. Monthly limits reset at midnight on the first day of the month.

Can I register more than one account?

For Personal Accounts, there is limit of one account per person. However, you may register a second business account with the same account details, using a different mobile number. There are documentary requirements to open a Business Account. Please contact mlwallet@mlhuillier.com to apply for a Business Account.

May I change my mobile number?

Yes, you may. For your security, we will need to verify that the owner of the account is initiating the change. Navigate to "Support" on the left side menu, and select "Change your Mobile Number" after entering your details. A customer service representative will reach out and may request more information to prove ownership of this account.

This is done to ensure that unauthorized persons cannot have access to your account if your device and/or number are compromised or stolen.

May I change my name or any other details of my account?

Yes, you may. For your security, we will need to verify that the owner of the account is initiating the change. Navigate to "Support" on the left side menu, and select "Change Account Details / Personal Information" after entering your current details. A customer service representative will reach out and may request more information to prove ownership of this account. This is done to ensure that unauthorized persons cannot have access to your account if your device and/or number is compromised or stolen.

How long does my bank transfers reflect on my ML Wallet Balance?

Generally, this takes 1-2 banking days. But it may take longer depending on the bank. Transactions after banking hours are processed the next banking day. Please note that bank holidays, weekends, and natural disasters will affect processing time.

List of M Lhuillier bank partners (ML Wallet to Bank)

Asia United Bank
Banco de Oro
BDO Network Bank
BPI Family
Bank of Commerce
BPI
Chinabank
Chinabank Savings
Citibank
Chinatrust Bank
DBP
Eastwest Bank
HSBC
Landbank
Maybank
Metrobank
PBCom
PNB
PSBank
RCBC
Robinsons Bank
Sterling Bank
Security Bank
Unionbank
UCPB

List of M Lhuillier bank partners (Bank to ML Wallet)

AUB Online/Cash Payment
Bank of Commerce Online
BDO ATM
BDO Cash Deposit/Cash Payment
BDO Network Bank (formerly ONB) Cash Dep
BPI Online
Chinabank Cash Payment
Chinabank Online Bills Payment
Dragonpay Prepaid Credits
Eastwest Online/Cash Payment
i2i Rural Banks
Instapay using any bank (New)
Landbank ATM Onlne
Landbank Cash Payment
Maybank Online Banking
PESONet from any bank/ewallet (New)
PNB Cash Payment
PNB Internet Banking Bills Payment
PSBank Online
RCBC ATM/Cash Payment
RCBC Online Banking
RobinsonsBank Cash Payment
RobinsonsBank Online Bills Payment
Security Bank Cash Payment
UCPB ATM/Cash Payment
UCPB Connect/Mobile
Unionbank Cash Payment
Unionbank Online Banking

What is the ML Wallet App?

The ML Wallet App is M Lhuillier’s official mobile application that allows users to send and receive money, buy eload, pay bills and shop online using a smartphone.

Where can I download the ML Wallet App?

The ML Wallet App is available for FREE in Google Play Store, Apple App Store and Huawei App Gallery.

What can I do with my ML Wallet App?

With the ML Wallet App, you can perform the following services:

Send Money

Send Money for FREE with ML Wallet’s Wallet to Wallet service! (starting February 2021)! You can also perform Kwarta Padala to anybody, anytime, anywhere.

Buy eLoad

Easily buy or send load to your friends and family with just a few taps on your smartphone!

Pay Bills

Quickly pay your bills to over 300 partners nationwide from a number of categories including Utilities, Insurance, Loans, and more!

Cash In

Cash into your own account for FREE by visiting the nearest M Lhuillier branch or Add Money to your bank account through ML Wallet’s bank partners!

Receive Money

No time to visit an M Lhuillier branch to get your Kwarta Padala? Receive up to PHP 50,000.00** per transaction through your ML Wallet. Simply type the required Receive Money details after logging in!

Cash Out

Withdraw up to PHP 40,000** per day from any of the 3,000 M Lhuillier branches nationwide. You may also transfer to your bank account through ML Wallet's bank partners!

Buy Items

Find the best prices and shop pre-loved jewelry, mobile phone accessories, and other pawnable items in the ML Shop!

How can I reach ML Customer Care?

Please contact the following Customer Care Hotlines:

Toll Free Number

1-800-105-723-252

Telephone Numbers

(032) 348-9400

(02) 8898-1888

Mobile Numbers

SMART +63 947-999-0337

+63 947-999-2721

+63 947-999-0522

GLOBE +63 917-871-2973

Email Address

customercare@mlhuillier.com

What is my transaction limit?

ML Express

How does it work?

As accredited money transfer agents of M Lhuillier, ML Express outlets are authorized to receive cash for sending to another ML Express outlet, M Lhuillier branch, or partner-agent in the Philippines. Customers can go to the ML Express outlet to send or receive cash just like they do at any M Lhuillier branch or remittance partner.

Accomplish the accreditation application form
Once accredited, the ML Express Business Partner is issued a unique ML Wallet account with a start-up operating fund of P25,000

SEND-OUT TRANSACTIONS #

Receive money from the customer
Send the amount through the ML Kwarta Padala System
The amount will be debited from your ML Wallet account

RECEIVE TRANSACTIONS #

Ask for the customer’s Kwarta Padala Transaction Number (KPTN)
Confirm the KPTN through the ML Kwarta Padala system
Once the KPTN is validated, the ML Express Business Partner then releases cash from their ML Wallet

It’s quick, smart, convenient, and with fast returns!

How do you become an Accredited Business Partner?

1. Fill Out the Accreditation Form #

Fill out the ML Express Business Partner accreditation form here and click “submit”. An ML Express Officer will then contact you to proceed with your accreditation. Have the following documents ready and submit them the ML Express Officer handling your accreditation:

Company/Business Profile
Corporate Officer’s/Sole Proprietor’s Personal Profile
NBI Clearance
DTI/SEC Registration
Business Permit or License (Money Remittance Service)
BIR Certificate of Registration(Form 2303)
AMLA certificate of Attendance
Valid Identification Card

2. Remit the Investment #

Remit an investment amount of P99,000 to M Lhuillier and collect your start-up package, which includes:

ML Wallet load of P25,000 as start-up operating fund
Tablet with Keyboard and Mouse
Wi-Fi Printer
ML Kwarta Padala System
Marketing Collateral

3. Dress Up Your Site #

Dress up your site with the ML Express marketing items and enjoy the perks of being an ML Express Business Partner.

Jewelry

Where do we get our diamonds?

We get our diamonds from all over the world. Most of the small stones come from the cutting centers of India. Larger stones come from Israel, Belgium and Hongkong. We have different suppliers.

What are the sources of our mounted stocks?

The sources of our mounted stocks are from our manufacturing, plus some items purchased from Hongkong suppliers.

What are the sources of our gold stocks?

The sources of our gold stocks are from Italy, Spain, Local and Japan.

What are the sources of our pearls?

Black pearls come from Tahiti and Australia. Other pearls come from Japan, China and Philippines. Salt water pearls are from Japan. Fresh water pearls are from China. Fresh water is lesser in price but the quality is almost the same.

What are the sources of our colored stones?

Blue Sapphire & Ruby come from Thailand. Also, ruby comes from Burma. South America produces Emerald.

Why are we not giving a warranty/certificate?

This is not our policy. Certified goods cost more.

With items bought from our store, how much will be its appraisal value?

If pawned in any of our branches, it will be 50% of net price attached our sales invoice.

Why is it that our gold price is not standard?

We based our price from the current price of gold. Also, prices of gold changes from time to time.

Who produce/supply your jewelry?

We produce our own merchandise. We have a jewelry manufacturing except those that are made from Italy like Italian gold.

It is true that your stocks are rematado?

No. We can guarantee it is real. Rematado goods are displayed at our pawnshop branches.

When is Trade-in allowed?

Trade-in is allowed any time- Regular, Mall wide, Super & Special Sale.

When is PRENDA-PALIT allowed?

Prenda-palit is allowed any time- Regular, Mall wide, Super & Special Sale.

Insurance Plan

What are the insurance plans offered by M Lhuillier?

M Lhuillier offers Pinoy Protect Plus, Family Protect Plus, Pawners Protect, Family Protect, and Kwarta Padala Protect.

What are the requirements for insurance claims?

To make a claim, here are the things you need to prepare:

Original Copy of the Certificate of Insurance (COI)
Incident, Police, or Barangay report
Properly filled-up personal accident claim form
Medico-legal or death certificate
Insured person’s valid I.D. card
Birth certificate (if single); Marriage contract (if married)
Beneficiary’s birth certificate
Proof of transaction with ML branch

How can I claim the insurance?

Step 1: #

The claimant shall report the incident at any M Lhuillier branch nationwide. FLA shall notify ISPD of the incident.

Step 2: #

Notice of insurance claim should be made within thirty (30) days after the date of the accident to avoid denial of the claim.

Step 3: #

ISPD will provide a list of requirements to the branch for the claimant’s completion.

Step 4: #

Once the claimant completes the requirements, the case will undergo evaluation and investigation.

Step 5: #

Should there be no additional requirement and the case has been evaluated and approved, check payment will then be processed for the rightful beneficiary.

Diamond Card

How can apply for membership?

Open to all ML customers aged 18 and above.
To apply for an ML Diamond Card, customers must accomplish the following requirements:
- Duly accomplished Know-Your-Customer (KYC) form
- ML Kwarta Padala, Quick Cash Loans or Jewellers transaction.
The ML Diamond Card will be provided to the customer upon submission of requirements at the M Lhuillier branch.
Membership will be activated within 24 hours.
To update personal information such as last name, marital status, address, and phone numbers, cardholders can head to any branch nationwide for assistance.

What is the Points System?

You can earn points through any of these M Lhuillier transactions:

Kwarta Padala #

Domestic transactions: one (1) point for every Php 50.00 worth of transaction fees
International transactions: receiver will receive one (1) point per transaction regardless of the amount

Quick Cash Loans (QCL) #

One (1) point for every Php 50.00 paid as interest fee for Lukat, Renewal, or Reappraisal QCL transactions.

Jewellers #

One (1) point for every Php 100.00 full payment for outright sales and layaway transactions.
One (1) point earned is equivalent to one (1) Philippine Peso.
Points are earned through transactions from all of the 2,500+ M Lhuillier branches nationwide.
Points will be credited to the customer’s ML Diamond Card account within 24 hours from the transaction.

How do I Redeem my Points

Points are redeemable up to three (3) years after the point was earned.
To convert your points to Peso credits, inform the Frontline Associate at any M Lhuillier branch and present your ML Diamond Card and a valid ID.
Peso credits can be used to pay for Kwarta Padala and QCL transaction fees or jewelry purchases.

What are the exceptions?

Points cannot be earned for the following transactions:
- CBN Asia Foundation
- Bantay Bata Foundation
- Kapit Bisig para sa Ilog Pasig Foundation
- Other transactions with zero fees
Subsequent transactions that use points to offset fees are not entitled to earn points.
Points are not transferable and not convertible to cash.

ML Moves

Is M Lhuillier a logistics company or a cargo forwarder?

No, we are not a logistics company nor a cargo forwarder. We are just a drop-off and pick-up center of parcels. Delivery is provided by our two legitimate and licensed courier partners - Airspeed for domestic and DHL Express for international deliveries.

Are ML Moves services available in all M Lhuillier branches?

Yes. All branches can accept shipments for delivery via Branch-to-Branch or Branch-to-Door.

I'm an online seller who wants to send a package to my online buyer within the Philippines. What do I do?

Simply bring your package and go to the nearest M Lhuillier branch with ML Moves services. Present it to the staff for checking, fill out a form and pay.

Can I send a bulky package?

For now, we only accept packages that can fit in our pouches. This is applicable for domestic walk-in transactions.

How much are the rates and how long is the delivery time?

For the domestic delivery, please click here. For international delivery, please call our customer care hotline.

Is international package delivery available in all branches?

Not yet. For now, only branches listed here can accept international shipments.

What to do if I want to send packages abroad?

Simply bring your package and go to the nearest M Lhuillier branch with ML Moves services. Present it to the staff for checking, fill-up a form and pay. Bulky packages are acceptable for international delivery.

Do you have a facility where I can track my package?

Yes. You may track your domestic deliveries here and your international deliveries here

Do you have restrictions in accepting packages for delivery?

We do not accept packages with dangerous and illegal goods. For the full details of items prohibited for shipment, please call our customer care hotline.

I want to return an item which I bought from Shopee. What do I do?

For the full instructions on how to return your items to Shopee for FREE, click here. For the detailed conditions and serviceable areas for Shopee Returns via M Lhuillier, click here.

What are the areas deliverable by ML Moves?

All M Lhuillier branches nationwide are deliverable via Branch-to-Branch.

For the list of areas deliverable via Branch-to-Door, click here.

General Questions

How can I contact M Lhuillier?

You may contact us through the following numbers:

Toll-Free Hotline (for PLDT only)

1-800-105-723-252

Landline

(032) 348-9400 to 09

(02) 8898-1888

Smart (Call & Text)

0947 999 0337

0947 999 2721

0947 999 0522

Globe (Call Only)

0917 871 2973

You may also send us an email through:

customercare@mlhuillier.com

For more information and updates, visit our official Facebook page:

facebook.com/mlhuillier.official

Where are you located?

We are wherever you are! We have more than 2,500 ML branches all over the Philippines.

We also have grown our presence in the US (particularly in California) and you can access our ML Remit website all over the US to send money to the Philippines.

Our extensive network of partners all over the globe allows your love ones to easily send money from abroad to the Philippines!

Truly, M Lhuillier is your bridge to financial convenience no matter where you are in the world.

When are you open?

Almost all of our branches are open seven days a week except on these days:

New Year’s Day (January 1)
Good Friday,
All Saints’ Day (November 1)
Christmas Day (December 25).

We also have 24/7 locations in key cities of the country.

Does ML have branches outside the Philippines?

Yes. M Lhuillier is available in the USA (California and Las Vegas). In the other US states, customers can send money thru the ML Remit website.

In other countries all over the world, international remittance is available through our international partners*.

Can I contact the branch directly?

We have a customer hotline number which you can call: 1-800-105-723-252. The Customer Care Center will be the one to resolve your issues or concerns in any of our branches.

Bills Payment Partners

List of our Bills Payment partners:

Bills Payment Partners:
AUB Credit Cards (Asia United Bank)	Davao Light & Power Company Inc.
AXA Philippines Life Insurance	Dibble Xpress
Corporation	Digital Telecommunications Philippines Inc.
Angeles Electric Company	Digitel Mobile Philippines, Inc.
Asialink	Dragon Games
BPI Credit Card	Dragon Loans
Baguio City Water District	Dragonpay
Batangas I Electric Cooperative Inc.	Easytrip - EasyDrive
Batangas II Electric Cooperative Inc.	Enterprise Bank Loan
Bayan Telecommunications	First Laguna Electric Cooperative Inc.
Bayanihan Flats	First Peak Resources and Technologies
Benguet Electric Cooperative Inc.	Global Dominion Financing Inc
Boracay Island Water Company	Globe Landline (Innove Communications)
Bp Waterworks Inc.	Globe Mobile Postpaid (Globe Telecommunications)
CLC (Central Luzon Cable)	Golden Eagle Cable
CNWD (Camarines Norte Water District)	Golden Heaven Memorial Park
COCOLIFE (United Coconut Planters Life Assurance Corp)	Goodhands Water Specialists
CTBC Bank Philippines	HBI (Honeycomb Builders Inc)
Cable Television	HM CATV Inc (Home Cable)
Cablelink	Happy Well Management and Collection Services Inc
Cagayan De Oro Water	Hi-Tech Cable TV Inc
Cagayan Electric Power And Light	Home Credit Philippines
Company Inc	Home Lipa Cable Inc
Camarines Norte Electric Cooperative	ITI Air
Carissa	Ilocos Norte Electric Cooperative Inc.
Cavite Cable	SSS (Calamity Loan)
Cebu II Electric Cooperative	SSS (Contribution)
Cignal TV	SSS (Educational Loan)
Clark Water	SSS (Misc)
ComClark Network and Technology Corp	San Clemente Cable
Iloilo I Electric Cooperative Inc.	Santa Maria Water District
Insular Savers Bank	Skyjet Airlines
Isla Cable TV Services Inc	Smart Communications Broadband
Laguna Water Corporation	Sorsogon II Electric Cooperative, Inc
Legazpi City Water District	South Asialink Credit Corp
Leisure World Cable	South Luzon CATV Inc
Mabalacat City Water District	Sta. Lucia Reality & Development Inc
Manila Water Company	Subic Enerzone Corporation
Manila Water Philippine Ventures	Suburban Cable Network
Maynilad Water Services	Sumisho Motor Finance Corp
Metropolitan Cebu Water District	Surigao Del Sur I Electric Cooperative, Inc
MyCloud Cable and Internet (Three Lights Mngt.)	TAWAD (Tabaco City Water District)
NSOHelpline	Tagum Coop
National Bureau of Investigation	Tarlac Cable TV Inc
Norkis Financial	Tarlac II Electric Cooperative Inc.
Nueva Ecija II Electric Cooperative Area 1	Unistar Credit Corp
Nueva Ecija II Electric Cooperative Area 2	VIA.com
Olongapo Electricity Distribution Company Inc.	Verdant Cable
Optimum Bank	Visayan Electric Company
PARASAT	Zambales I Electric Cooperative Inc
PLDT (Cruztelco, Maratel, Subictel, Clarktel, Philcom)	Zambales II Electric Cooperative Inc
POEA Overseas Employment Certificate (OEC)	ePrime Business Solution
Pag-IBIG	iConnex Healthcare Solutions
Pampanga I Electric Cooperative Inc.	Brightmoon Cable
Pampanga II Electric Cooperative Inc.	Calumpit Water District
Pampanga III Electric Cooperative Inc.	Converge ICT Solutions Inc
Pampanga Rural Electric Cooperative Inc.	EASYCASH
Paramount Life and General Insurance Corp	FINASWIDE Credit Corp
PawnOne	First MFI Network Lending
Peninsula Electric Cooperative Inc.	GlobalLand
Pera Agad	JMD Cable Network
PesoPay	JMY Advantage
PhilSmile Inc	Maybridge
Pili Water District	MET Cable
Pilipino Cable	Northstar Cable
Planet Cable	PAYEXPRESS
Prime Water Infrastructure Corporation	Philippine Airlines
Primecast Cable TV	Plaridel Water District
Professional Regulation Commission	Plus Cable
RS Property Management	SERVEFIRST-Philippines
Receivable Management Group	Smart Bro
Royal Cable	Sorsogon Water District
SITELCO (Southern Iloilo Telephone Company)	SSS (PESO Fund)
SKY Cable	SSS (Real-Estate Loan)
Cotabato Light	SSS (Restructuring Loan)
DCTV Cable	SSS (Salary Loan)
Daraga Water District	Tagum Water District
Davao Del Sur Electric Cooperative

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